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Frequently asked questions
How can I tell if my eSIM is installed?
The process for checking whether your eSIM is installed can vary depending on your device and operating system. Here are some general steps you can follow to check if your eSIM is installed:
For iOS devices
1. Go into Settings.
2. Click into "Mobile Data"
3. If the eSIM has been successfully installed, then you will see it in the "SIMs" section.
4. Click on the eSIM and make sure the "Turn On This Line" option is turned on, as shown in the screenshot below.
For Android devices
1. Go to Settings.
2. Go into "SIM cards & mobile networks"
3. Scroll down until your see the option "Manage eSIM". Click into it.
4. You will now see the eSIM if it has been installed correctly. Make sure it is enabled.
If you are still unsure if your eSIM is installed, check with your carrier or device manufacturer for specific instructions on how to check your eSIM settings.
How to check that you have the correct eSIM activated / enabled.
To check that you have the correct eSIM activated on your device, follow these steps:
For iOS devices
1. Go to Settings.
2. Go into "Mobile Data"
3. Click on which eSIM you want to use / enable.
4. Make sure "Turn On This Line" is turned on.
Once this is done, your desired eSIM will be enabled.
For Android devices
1. Go to Settings.
2. Go into "SIM cards & mobile networks"
3. Scroll down until you see the option "Manage eSIM"
4. From here, make sure the desired eSIM is enabled. Enable the eSIM if it isn't already enabled.
If you're unsure which eSIM is the correct one, check with your carrier to confirm which eSIM should be activated on your device. Additionally, you can try turning off the eSIMs that you don't need and see which one is working for you. This will help you determine which eSIM is currently in use on your device.
How do I use iMessage when using an eSIM?
How soon before my journey can I install my eSIM?
The validity period of a TripSIM eSIM should be considered when booking your holiday.
To make it as easy as possible the validity period extends for11 months prior to activationof the eSIM, so that you do not have to stress about when to install.
Activation of the eSIM means that it is installed on the phone and you have started to use data.
The good thing here is that for those installing it in Australia and looking to travel, you can install and do the complicated bit before going away.
Data will only start being used when you arrive at your destination.
This way you are free to install eSIMs and they will be there ready for when you travel and automatically start using data.
How to use two eSIMs at the same time
Using two eSIMs at the same time can be useful if you need to use two different phone numbers or networks on a single device. However, not all devices support dual eSIM functionality, so you will need to make sure that your device is compatible before attempting to use two eSIMs. Here are the general steps to use two eSIMs at the same time:
- Check if your device supports dual eSIM: Check the device specifications or manual to see if it supports dual eSIMs. If your device does not support dual eSIM, you won't be able to use two eSIMs at the same time.
- Activate both eSIMs: You will need to activate both eSIMs with their respective carriers. Your carrier will provide you with a QR code or activation code to activate the eSIM.
- Set up dual eSIM: In your device's settings, look for the option to set up dual eSIM. The specific location of this option may vary depending on the device and the version of the operating system.
- Assign default SIMs: Once you have set up dual eSIM, make sure your primary SIM is assigned as your default SIM for calls, messages, and data. You can also choose to use the SIMs on a per-call or per-message basis.
- Make sure both eSIMs are active: It's important to make sure that both eSIMs are active and have a good signal strength to avoid connectivity issues.
Is my device compatible?
Check compatibility page to see if you device is ready to use an eSim
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Managing your account
To create an account, visit the my account section of our website and create a login using the email linked to your purchase.We will automatically link any orders you you have with that email and you can view your usage and purchase.